Our policies
Please be on time for your appointment as if you were attending your own hair, doctor or other professional appt. Please call if you will be more than 15 minutes late as we may have to reschedule your appointment time, as we allow 20-30 minutes of tub time for each furry friend. If you cannot make your appointment, please give at least 24 hours notice.  Your spa appointment is a reservation for service.  To provide individualized attention to each pampered pet, we take only a limited number of appointments each day, and often have to turn away others who would love to have had your reserved appt time.  Advanced notice of cancellation allows us to fill your appointment slot with another furry friend.  All missed appointments without 24 hour notice may be subject to a $25 fee or 1/2 the usual grooming charge (whichever is greater).  Several missed appointments will require non-refundable prepayment of the grooming services. 

Pick-Up/Drop-Off
For the safety and comfort of your pet: all pets must be on a leash, in carriers or held. Please walk your pet before dropping off, it’s no fun for your pet to have to be re-bathed due to an accident. We prefer a prompt pick up as your best friend want to get home to lounge on the couch as soon as possible! Please check out at the front counter before we retrieve your pet as this helps speed up the process for your best friends benefit!

Scheduling Conflicts?
We offer best friend pick up and/or drop off! (Advanced notice required within 5 mile radius. Ask about this when scheduling appointment.)

Vaccination Policy
At Laund-Ur-Mutt we recommend all pets be current on their vaccinations, but we do not require vaccination paperwork. Vaccination protocol is up to each individual owner and their veterinarian.  As long as you are comfortable with your best friends level of protection, so are we.  Pets in our spa usually do not come into direct contact with each other. If you pet is under the weather for any reason, we ask that you wait to bring your pet to the spa, she or he will enjoy it much more when they are feeling well.

Coat Condition
Pets in poor coat condition take longer to groom.  Additional charges may apply based on the additional length of time it takes to groom your pet.  Please brush and comb your pet prior to grooming.  Attempting to brush out excessively knotted or matted coats can be very painful to your pet.  We will not hurt your pet!  Therefore, pets that are excessively knotted or matted will be clipped short, we will try to let you know when dropping off your pet or will call you prior to get your consent.